Last Modified: June 7, 2023
Users can access the Service through our website located at https://www.featpaper.com (“Site”), applications on Devices, through APIs, and through third-parties. A “Device” is any computer used to access the FEAT Corp. Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device.
While providing our Service, we collect information related to Viewers on behalf of our Users. Our use of information on behalf of our Users is governed by our contract with the applicable User and the User’s own privacy policies. We are not responsible for the privacy policies or privacy practices of Users or other third parties.
1. Information We Collect
When you interact with the Site or the Service and in connection with our events, and sales and marketing activities, we collect information that alone or in combination with other information could be used to identify you (“Personal Data”), as described below:
A. Information You Provide as a User
When you register an account as a User, you may be asked to provide Personal Data including without limitation, your name, phone number, email address, home address or business address.
You may also choose to submit Personal Data to us when you send us an email or use any interactive features that we may make available on the Service.
You may also provide us with your contacts’ email addresses when sharing folders or files with them. In addition, if you sign up for our paid Service, you may be asked to provide additional information, including your credit card information, as described below.
i. Information you provide during the signup process
At the time of membership registration
[Required] Email (login ID), password, name, company name
[Optional] Profile information setting: profile image, company name, position, phone number
[Required] Name, date of birth, mobile phone number, mobile carrier information, domestic/foreigner information, duplicate registration confirmation information (DI), Email (login ID), email, name (nickname), Token information received from OAuth service providers
For users under the age of 14, parental/guardian consent is required at the time of membership registration.
[Required] Expression of parental/guardian consent, agreement
When a service member withdraws or terminates the service agreement
(However, information that is stored separately according to the relevant laws and regulations is excluded)
Purchase of Service
[Required] Records of purchasing paid services and subscription payments (card number, first 2 digits of card password, card expiration date)
Browser and device information for usability analysis
[Required] Automatically collected browser information: type, version, screen size, cookies, device information, etc.
[Required] Information entered for customer consultation: author, email, product information
ii. Information you provide to use the Service
[Required] Email, Name (Company Name), Product Information
[Optional] Phone Number
[Required] Email, Name, Mobile Phone Number, Payment Product, Payment Date
[Optional] Payment card information, business information, copy of bank account
Other Information Requests When Using the Service
[Required] All personal information included when requesting a signature: (Name, Contact Information (Mobile Phone Number), Address, Email, Date of Birth, etc.), Usage environment information (OS, browser information, etc.), Device information, IP address, MAC address, visit date and time, service usage records, credit card information, bank account information
When a service member withdraws or terminates the service agreement
(However, information that is stored separately according to the relevant laws and regulations is excluded)
We may also collect data from you including without limitation when you attend one of our events, during phone calls with sales representatives, or when you contact customer support.
C. Employment Applications
When you apply for employment through the Site, our provider of recruiting services will collect your resume and any additional information that you elect to provide to us, including but not limited to your employment history and education. In addition, where permitted by law, we may use a third party to carry out a background check to determine your suitability for a position.
D. Information We Receive from Viewers
If you are a Viewer, a User may request that you provide them with information (including Personal Data) via the Service in order to view that User’s Content. In particular, in order to access Content that a User wants to share with Viewers, a Viewer may be asked to provide his or her email address upon opening a FEAT Corp. User’s link (or Viewers’ email address may be provided by the User). FEAT Corp. stores this information on behalf of our Users. In the event you as a Viewer provide a User with this information, you do so in accordance with that User’s privacy practices and policies. FEAT Corp. is not responsible for the privacy practices of its Users, and only processes this information in accordance with the applicable agreement it has with each User. If you are a Viewer of one of FEAT Corp.’s Users and would no longer like to be contacted by such User that uses FEAT Corp.’s Service, please contact the User that you interact with directly.
In providing the Service, we process on behalf of Users information included in the Content that Users (and as appropriate Users’ representatives, employees or other data subjects as elected by Users) upload, download, or access with, share, or send through the Service. If you add Content to your account that has been previously uploaded by you or another user, we may associate all or a portion of the previous Content with your account rather than storing a duplicate.
F. Information We Receive from Third Parties
We may also receive Personal Data (such as your email address) through other Users, for example, if they have tried to share something with you or tried to refer FEAT Corp. to you. We may supplement the information that we collected from Users and Viewers (such as an email address) with additional information obtained from publicly available and third-party databases or services that provide information about business people and companies (including an individual’s name, job title, business contact information, and company information), and display this information to our Users as a part of our Services.
G. Automatically Collected Information
i. Log Data.
When you use the Service, we automatically record information from your Device, its software, and your activity using the Service. This includes the Device’s Internet Protocol (IP) address, operating system, browser type, the web pages you visited before you came to the Site, the web pages you view immediately after leaving our Site, information you search for on the Site, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning the Content, and other interactions with the Content and the Service.
We collect this information in order to deliver the Service and to provide our Users with reporting and analytics relating to the use of the Service. This information is made available to Users via the Service (for example, we provide Users with information on a Viewer’s location based on that Viewer IP address) and may be associated with other information about the User and its Viewers (including Personal Data) that Users provide us.
If you are a Viewer who views Content you receive from a User via the Service, we automatically collect information about your interaction with such Content and our Service. The information we collect includes:
Whether or not a you have viewed or are viewing Content;
Date and time you viewed the Content;
Number of times and length of time Content was viewed;
Which portions of the Content were viewed; and
Your IP address and location.
ii. Cookies And Other Tracking Technologies.
2. How We Use Information
A. Provide Information; Respond to Requests
When you ask for information about the Service (for example, when you request a demo or ask us to send you offers or price information), or register to a webinar or an event, we will use your contact information to respond to your request.
B. Provide the Service to Users
We use account-related data provided by Users in connection with the purchase, sign-up, use, or support of the User account (such as usernames, email address and billing information) to provide you with access to the Service and/or the Site, contact you regarding your use of the Service and/or the Site, or to notify you of important changes to the Service and/or the Site. For EU data subjects, such use is necessary for the performance of the contract between you and us.
We process Personal Data relating to Viewers and your Content on your behalf for the purpose of providing the Service and to provide our Users with reporting and analytics relating to your interaction with your Content and our Service, in accordance with the applicable User contract. Data relating to Viewers that we receive through the Service will be made available to Users who communicate with Viewers via the Service, and may be associated by Users with other information about Viewers (including Personal Data) that Users have provided us or that Viewers have provided to Users via the Service. FEAT Corp. does not use or access Viewers’ Personal Data collected by its Users through their use of the Service except with a User’s permission, in order to provide the Service, and to provide related support and assistance.
C. Sending Users Marketing Communications and Other Announcements
We may use your email or mail address to send you information (as applicable) by email and post about new products and services, upcoming events or other promotions. If you receive an unwanted email, please follow the “unsubscribe” instructions in the promotional email we send you. Please note that if you opt out from marketing communications, we may still contact you regarding issues related to our Service and to respond to your requests. Based on applicable law, our sales representatives may also use your phone number to contact you directly by phone, in connection with such new products and services, upcoming events or other promotions.
Where required by applicable law (for example, if you are an EU data subject), we will only send you marketing information by email or mail, or contact you by phone, if you consent to us doing so at the time you provide us with your Personal Data. When you provide us with your consent to be contacted for marketing purposes, you have the right to withdraw your consent at any time by following the instructions to “opt-out” of receiving marketing communication in each marketing email we send you. In addition, if at any time you do not wish to receive future marketing communications or wish to have your name deleted from our mailing or calling lists, please contact us at email@example.com. Please note that if you opt out from marketing communications, we may still contact you regarding issues related to our Service and to respond to your requests.
D. For Legitimate Business Interests
We use data relating to your use of and interaction with the Site and the Service, including information that we receive through cookies and similar technologies, for certain legitimate business interests or to fulfill our contract with you, which include the following:
to provide, administer, and support the Site and the Service;
to personalize and improve your access to and use of the Site and the Service (including to increase
our Service’s functionality, product features, and user-friendliness);
to verify Users have the authorization needed for the Service to process their requests;
to inform our marketing strategy and personalize our communications with you (including providing or offering software updates, information on our features and other marketing and service-related announcements relevant to the content and features you engage with);
to conduct research and development, analytics and report on industry trends on content usage and performance;
to meet our corporate and social responsibility objectives;
if you ask us to access, update, or delete your data or to be removed from our marketing lists, we will keep basic data to identify you and prevent further unwanted processing; and
for internal business/technical operations, including auditing, maintaining the quality and safety of our Site and Service, troubleshooting and repairing errors, data analysis, testing, preventing malicious, fraudulent, or illegal activity, misuses of our products or services (including the prosecution of those responsible for such activity) and ensuring the security of our Site, Service, IT systems, architecture, and networks.
3. Information Sharing and Disclosure
A. Your Use
We will display your Personal Data on your profile page and elsewhere on the Service according to the preferences you set in your account. You may access and change these preferences at any time as described in Section 4. Any Personal Data you choose to provide should reflect how much you want others to know about you.
When Viewers receive Content from Users, we show a User’s name to the relevant Viewer. We also give our Users the ability to provide their contact information within the document viewer to the relevant Viewers. We show a Viewer’s email address and name to the User who sent the Content through our Service, if the Viewer has provided his or her email address.
We may also share or disclose your information with your consent, for example, if you use a third party application to access your account (see below). Through certain features of the Service, you may also have the ability to make some of your information public. Public information may be broadly and quickly disseminated. Please consider carefully what Personal Data you disclose in your profile page and our Service, and your desired level of anonymity.
B. Employees, Service Providers, Business Partners, and Others
As of the Effective Date, these third parties include those listed here.
Amazon Web Service
System development and operation for service provision, data storage
Membership withdrawal or termination of the commission agreement
Credit card payment processing
NHN Cloud Co., Ltd.
Bulk email sending including marketing promotion content, KakaoTalk AlimTalk sending
Naver Cloud Corporation
Large-capacity email and automated email transmission, mobile phone authentication
Infrastructure for customer consultation
C. Third-Party Applications
D. Compliance with Laws and Law Enforcement Requests; Protection of FEAT Corp.’s Rights
We may disclose to parties outside FEAT Corp. files stored in your FEAT Corp. account and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation, or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of FEAT Corp. or its users; or (d) to protect FEAT Corp.’s property rights. If we provide your Content to a law enforcement agency as set forth above, we will remove FEAT Corp.’s encryption from the files before providing them to law enforcement. However, FEAT Corp. will not be able to decrypt any files that you encrypted prior to storing them on FEAT Corp..
E. Business Transfers
4. Changing or Deleting Your Information
If you are a registered User, you may review, update or correct the Personal Data provided in your registration or account profile by changing your “account settings.” If you would like to delete your account, please contact us as indicated below. If your Personal Data changes, or if you no longer desire our Service, you may update it by making the change on your account settings. For questions about your Personal Data on our Service, please contact firstname.lastname@example.org.
5. Data Retention
During your use of the Service, we continuously retain and utilize your personal information to provide the Service to you. Furthermore, when you request withdrawal from membership or when your qualifications are lost, FEAT Corp. immediately deletes all of your data and ensures that it cannot be recovered or used for any reason or in any way. However, if required by relevant laws and regulations, the company retains member information for a certain period as specified by the relevant laws and regulations.
Records of Contracts or Subscription Withdrawals, etc.
Act on Consumer Protection in Electronic Commerce, etc.
Records of Payment of Fees and Supply of Goods, etc. (Online Shopping)
Records of Consumer Complaints or Dispute Resolution (Online Shopping)
Service Visit Records
Act on the Protection of Communication Secrets
Records of Electronic Document Distribution via Certified Electronic Address
Electronic Documents and Electronic Transactions Basic Act
6. Collection and Use of Information by Third Parties
B. Third Party Collection of Your Credit Card Information
If you choose to subscribe to a Purchased Service payment of which is via credit card, our third party credit card processor will process your credit card. Accordingly, you authorize FEAT Corp. to collect, use, retain, and disclose your credit card and other payment information to our third party credit card processor and represent and warrant that you have all necessary rights to disclose such information to us. In addition, we may share your personal Data with trusted third parties who are integral to the operation of our Service, including but not limited to financial institutions, payment processors, verification services and credit bureaus, as well as any third parties that you have directly authorized to receive your Personal Data.
FEAT Corp. does not receive or store credit card information on our servers. We receive a transaction “token” and a one-time use ID number so we can validate that the transaction has been successfully completed. Areas of this Service that collect your Personal Data use industry standard secure socket layer encryption; however, to take advantage of this your browser must support encryption protection.
C. Other Third Party Collection of Other Information
We may use third party companies including Google and Channel Inc. to provide us with analytics information. These companies may collect Personal Data and other information from you via our Site and Service. You can find out more information about what information Google collects and how it uses and discloses that information here: http://www.google.com/policies/privacy. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout. You can find out more information about what information Channel collects and how it uses and discloses that information here: https://channel.io/ko/privacy
Our advertising partners may use Personal Data (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.” We may allow access to other data collected by the Services to share information that may be useful, relevant, valuable, or otherwise of interest to you.
We may also allow you to log in to our Service using third party accounts such as Google. If you use these services, they may collect Personal Data from you via our Site and Service.
7. Your Privacy Rights
B. FEAT Corp. as Processor
FEAT Corp. is the data controller for processing of your Personal Data, but we act as a data processor for Personal Data that we process on behalf of our Users.
C. Your Rights
Users have the right to exercise their rights to access, correct, delete, or stop processing their personal information from the company at any time. ※ Requests for access, etc., regarding personal information of children under 14 years of age must be made directly by their legal guardian, and users who are minors over 14 years of age can also exercise their rights regarding their personal information themselves or through their legal guardian.
You can exercise your rights through written communication, email, facsimile transmission (FAX), etc., according to Article 41, Paragraph 1 of the Enforcement Decree of the Personal Information Protection Act, and we will take action without delay.
The exercise of rights can also be done through an agent, such as a legal guardian or a delegate. In this case, you must submit a power of attorney in accordance with Attachment 11 of the "Regulations on the Processing of Personal Information."
Requests for access to personal information and requests for processing suspension may be restricted in accordance with Article 35, Paragraph 4, and Article 37, Paragraph 2 of the Personal Information Protection Act.
Requests for correction and deletion of personal information cannot be made if the personal information is specified as a collection target in other laws.
The company verifies whether the person requesting access, correction, or deletion is the individual or a legitimate representative.
Users can access, view, modify, or delete their personal information at any time in the [My Page] menu.
If a user no longer wishes to use the company's services, they can terminate the service through [Membership Withdrawal].
D. Legitimate Interest
The security of your information is important to us. We follow generally accepted standards to protect the Personal Data submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at email@example.com.
9. Online Tracking
11. Contacting Us
Manager: Jonghyuk Oh, CTO